REFUND POLICY

Refunds follow verified delivery.

Account failed to join

If an allocated authorized Telegram Account is verified as failed to join the Live because the delivery could not be completed, the charge attributable to that failed account is refunded to the customer wallet.

Successfully joined accounts

Accounts that successfully joined are treated as delivered for billing. A partial resource failure does not automatically refund the successfully delivered portion.

Customer closes the Live early

If the customer ends/closes their Telegram Live before the purchased duration finishes, the system may release the allocated accounts immediately back to Available capacity. That customer-side early closure does not create an automatic refund.

Automatic handling

Refunds and completion are calculated automatically from the delivered order result.